For startups and growing companies
Support that keeps pace with customers
Support reps work inside your help desk and tools, in your time zone, and keep the queue clear.
- The SoTalented Office Guarantee
- Works in your time zone
- $0 until you hire
Sound familiar.
- The queue grows faster than you can hire.
- Your product team answers the overflow.
- Response times slip in the busy weeks, and customers notice.
For example
Say new customers bring tickets faster than you can hire for them. Your product team answers the overflow, and response times slip in the busy weeks.
Add customer support reps in your satellite office. They work in Intercom, Zendesk or HelpScout, handle tickets by email and chat, escalate what needs your team, and log bugs so your developers know what’s breaking.
Your product team goes back to the product, and customers get answers.
What you’d set up.
Every seat is dedicated to your company and never shared. Prices are per person, per month, all-inclusive, and differ by level.
Customer support rep
from $1,000 a month
What they’ll own
- Handles tickets by email and chat in Intercom, Zendesk or HelpScout
- Keeps the queue clear and response times on target
- Logs bugs and feedback so your team knows what’s breaking
- Escalates what needs your team, with enough detail to act on
- Spots recurring issues and flags them
Start with one seat and add the next when it’s working. $0 until your first hire starts, and 30 days notice to scale down.
What’s inside every seatYour first rep is working in about three weeks.
Here is exactly what happens after you say yes, week by week.
Week one
We find them
- We do
- Write the job description, source, screen and run the technical assessment.
- You do
- Brief us on the role and sign the brief.
Week two
You choose
- We do
- Check English and time zone, then run background verification, references and the offer.
- You do
- Interview a shortlist that has already passed the assessment, and choose.
Week three
They start
- We do
- Contracts, benefits, desk, equipment and software access, all in place.
- You do
- Welcome them.
Day one
They start.
You start paying here. Until then, you pay nothing.
Shared support, or reps of your own.
Here’s what changes when the people answering your customers work only for you.
Compare with
Finds and vets the person
Works only for you
A real office to work fromOnly with SoTalented
Payroll and compliance
Looked after once they start
One invoice
Replaced if the fit is wrong
Time to someone working
Finds and vets the person
Works only for you
A real office to work fromOnly with SoTalented
Payroll and compliance
Looked after once they start
One invoice
Replaced if the fit is wrong
Time to someone working
Finds and vets the person
Works only for you
A real office to work fromOnly with SoTalented
Payroll and compliance
Looked after once they start
One invoice
Replaced if the fit is wrong
Time to someone working
Finds and vets the person
Works only for you
A real office to work fromOnly with SoTalented
Payroll and compliance
Looked after once they start
One invoice
Replaced if the fit is wrong
Time to someone working
The SoTalented Office Guarantee
Hire with confidence. The risk is ours.
Four promises behind every person who joins your office.
Right person
What if they are not the right fit?
We replace them inside 30 days, free.
No questions asked. Tell us it is not working, and the replacement is on us.
Right office
Where will they actually work?
In a premium SoTalented Satellite Office in India.
WeWork-grade workspace in Bangalore or Jaipur, with reliable internet, power backup, IT support and security in place.
Right management
Who looks after them once they start?
We do, across 42 touchpoints.
You interview and approve. Payroll, HR, reviews, growth and a clean exit are ours.
Right terms
What am I signing up for?
Nothing, until your first hire starts.
Then one invoice a month, no long-term contract, and 30 days notice to scale down.
Which hours do they cover?
They work in your time zone. The exact hours are a conversation for the call.
Do they learn our product?
Yes. They’re dedicated to you, so product knowledge builds instead of resetting.
Can they handle difficult conversations?
Mid-level reps handle billing disputes and product failures. Junior reps take tier-1 tickets and escalate the rest.
What does a seat cost?
It depends on the role and the level. Every price is all-inclusive: salary, benefits, payroll, compliance, office, IT and equipment, on one invoice. Each role’s bands are on its page.
Can I start with one seat?
Yes. You pay nothing until your first hire starts, add seats when it works, and give 30 days notice to scale down.
Related use cases.
For startups
Get the founders out of QA and support
Your CTO still tests every release, and your CEO still answers the tickets.
Read the use case: Get the founders out of QA and supportWhat you’d set up
QA engineer, customer support rep
For startups and growing companies
A CRM your reports can trust
Duplicates, stale contacts and a pipeline report nobody believes.
Read the use case: A CRM your reports can trustWhat you’d set up
CRM specialist
For growing companies
Grow output when headcount is capped
Local hiring is frozen for the year, and the work keeps growing anyway.
Read the use case: Grow output when headcount is cappedWhat you’d set up
Any role
Start with one seat.
Tell us your situation on a call. We’ll tell you honestly whether a satellite office fits it, and what it would cost.