Build a customer support team in 21 days

Your customers are growing faster than your ability to answer them. Tickets pile up. Response times stretch. You, or your engineers, are answering support requests at 11pm because there's nobody else to do it. Every hour spent on "can you help me reset my password" is an hour not spent building the product.

You know you need a support team. You just don't know how to build one without it taking months.

The painful path

You tried doing it yourself first. That lasted until ticket volume hit a certain level, and now support is eating your evenings. You thought about hiring locally, but a single CS rep in the US or UK costs $3,500 to $4,500 a month, and you need at least two to cover properly. That's $7,000 to $9,000 a month before tools, training, or management.

You looked at outsourced call centers, but the reviews are brutal. Scripted responses, no product knowledge, customers who can tell they're talking to someone who doesn't care. Your product is too early and too nuanced for a generic support vendor.

So you keep answering tickets yourself. The product roadmap slips. The team burns out. Customer satisfaction quietly declines.

What changes with SoTalented

You get 2 to 3 dedicated customer support reps working only for your company, from a premium SoTalented Satellite Office in India. They learn your product. They work in your tools (Intercom, Zendesk, Freshdesk, whatever you use). They follow your playbooks, escalation paths, and tone guidelines. They're not shared across clients. They're yours.

A dedicated CS rep starts around $1,400 a month, all in. For a 2-person team, that's roughly $2,800 a month, less than the cost of one local hire. Add a team lead later for around $2,000 a month if you need someone managing quality and scheduling. The first reps are live in about 3 weeks. If it doesn't work out, 30-day cancellation, no questions asked.

What your team looks like now

Your support team handles:

• Tier 1 ticket triage and resolution across email, chat, and in-app

• Bug reports documented and routed to engineering

• Customer onboarding walkthroughs and FAQ responses

• Coverage during business hours with overflow into extended hours

• Weekly ticket trends and common issue reporting

• Escalation to your team only when it's genuinely needed

You stop being the support department. Response times drop. Customer satisfaction goes up. Your engineers go back to building the product instead of answering the same question for the fourteenth time this week.

Ready to stop answering tickets yourself?

Book a Free Consultation and we'll scope the right support team for your current ticket volume.