Every company in our category says its model is low risk. Few say exactly what that means. This post does: what the SoTalented Office Guarantee promises, the two situations it covers, and where its limits are.
The four parts
| Part | The promise |
|---|---|
| Right person | If the fit is wrong, we replace them within 30 days, at no extra cost |
| Right office | A professional workspace, reliable infrastructure and IT support |
| Right management | The 42 touchpoints of employing someone, from sourcing to exit, handled by us |
| Right terms | $0 until you hire, no long-term contracts, one invoice |
Two different situations
“This person is not right.” The model works for you, but the specific hire does not. You tell us, we work out together whether it is fixable, and if it is not, we replace them. You do not pay a new recruitment fee, and you do not start from scratch. The replacement comes through the same process: a shortlist, your interview, your choice.
“We want to stop.” The model is not working for you, or your plans have changed. There is no lock-in. You give 30 days notice, and we handle the employment, the equipment and the office on our side.
These are separate promises for separate situations, and it helps to know which one you are in.
What it does not cover
Onboarding time. Any new person needs time to learn your product, your team and your way of working. That includes a replacement. The guarantee protects you from being stuck with the wrong person. It does not skip the learning curve.
A change of role. If you hired a mid-level designer and six months later need a senior one, that is a new hire, not a replacement. The guarantee covers the role you hired for.
Managing the work. The guarantee covers the person, the office, the employment and the terms. What gets built, and whether it is the right thing to build, stays yours.
Why we offer it
A bad hire costs both sides. For you, it costs time and momentum. For us, it costs the sourcing, the vetting, the setup and the office. Making the replacement our cost puts the incentive where it belongs: on getting the match right the first time.
It is also the honest answer to a fair question every buyer has: what if this goes wrong? The answer should be a mechanism, not a reassurance.
See how a hire works on how it works, and the common questions on /faq.