For Startups & Scale-ups
The Situation
Your customers are waiting hours for responses. Your founders are doing support between investor calls. You've tried freelancers, but quality is inconsistent and nobody sticks around long enough to actually learn your product.
You need a real team. People who understand your product, care about your customers, and show up every day. But hiring locally would blow your runway. And managing a remote team across time zones? That's a full-time job you don't have bandwidth for.
Meanwhile, every slow response is a customer considering your competitor. Every unanswered ticket is a potential churn risk. And every hour your founders spend in the support queue is an hour not spent building the product.
How SoTalented Helps
We build you a dedicated customer support team that feels like an extension of your company, not an outsourced call center. Your team works from a Grade A office, uses your existing tools (Slack, Intercom, Zendesk, or whatever you prefer), and integrates into your company culture from day one.
The best part? We handle all the operational complexity. Hiring, training, payroll, equipment, compliance. You get a team. We handle everything else.
Tasks They Handle
Your support team hits the ground running with capabilities across the entire customer journey:
Tier-1 ticket resolution - Handle the volume so your senior team can focus on complex issues and product improvements.
Live chat and email support - Real-time responses that keep customers happy and reduce churn.
Customer onboarding assistance - Guide new users through setup, answer questions, and ensure successful adoption.
FAQ and knowledge base maintenance - Keep your self-service resources fresh and reduce incoming ticket volume over time.
Bug reporting and escalation - Document issues properly and route them to engineering with all the context needed.
Customer feedback collection - Capture insights that inform your product roadmap and identify trends.
Churn prevention outreach - Proactive engagement with at-risk customers before they leave.
Why SoTalented Is Different
When you compare us to other options, the differences matter:
Pre-vetted for skills AND cultural fit - We don't just check technical boxes. We find people who genuinely care about customer experience and match your company values.
Trained on your tools before day one - Whether you use Intercom, Zendesk, Freshdesk, or a custom setup, your team arrives ready to work. No awkward ramp-up period.
Scale up or down with 30-day notice - Seasonal business? Rapid growth? Unexpected changes? Adjust your team size without the pain of hiring or layoffs. Check our pricing page for flexible options.
The Result
Startups and scale-ups who build support teams through SoTalented consistently see these outcomes:
Response times under 2 hours - Happy customers, better reviews, lower churn. Speed matters.
60% cost savings vs local hiring - Get senior talent at a fraction of the cost, without sacrificing quality. Use our ROI Calculator to see your specific savings.
Founders back to building product - The highest-leverage work for your company isn't answering tickets. It's shipping features and closing deals.
Roles Involved
Depending on your team size and needs, this use case typically includes:
Customer Support Lead
Support Agent
Customer Success Representative
Need help figuring out the right team structure? Book a demo and we'll walk through your specific situation.
Pricing
Starting from $1,800/month per person, all-inclusive. That covers salary, benefits, equipment, office space, and management overhead. No hidden fees, no surprise invoices. See what's included for the full breakdown.
Ready to Stop Drowning in Tickets?
Your customers deserve fast, helpful support. Your founders deserve to focus on growth. Book a demo and we'll show you exactly how to make both happen.